Terms

Terms of Service

Effective date: 1 January 2026

Last updated: 16 August 2026

Table of Contents

1. Acceptance of Terms
2. About the Platform
3. Eligibility
4. User Accounts
5. Buyer Responsibilities
6. Seller Responsibilities
7. Listings & Product Standards
8. Orders, Pricing & Availability
9. Payments & Fees
10. Delivery & Logistics
11. Returns, Refunds & Cancellations
12. Dispute Resolution
13. Reviews & Communications
14. Prohibited Conduct
15. Intellectual Property
16. Privacy & Data
17. Disclaimers of Warranty
18. Limitation of Liability
19. Indemnification
20. Suspension & Termination
21. Changes to Terms
22. Governing Law & Contact

1. Acceptance of Terms

By accessing and using FoodOne, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these Terms, please do not use our Platform.

2. About the Platform

FoodOne is an online marketplace headquartered in Lagos, Nigeria, that connects agricultural product buyers and sellers ("Users"). We provide the technology, tools, and logistics coordination that help Users transact, but we are not a party to any sale agreement between buyers and sellers. Unless explicitly stated, FoodOne does not take title to, warehouse, or resell any goods listed on the Platform.

3. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts under Nigerian law to register and transact. Businesses must provide accurate registration and tax details where required. We may refuse service to anyone at our discretion.

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate and complete information when registering, keep your profile up to date, and notify us immediately of any unauthorized use. You may not share your account or transfer it to another person without our written consent.

5. Buyer Responsibilities

• Provide accurate delivery information, contact details, and payment details.
• Review product descriptions, quantities, and unit pricing before placing an order.
• Make payments promptly using the approved methods on the Platform.
• Inspect delivered goods and raise issues through the dispute process within the stated timeframe.
• Conduct yourself respectfully when communicating with sellers and other Users.

6. Seller Responsibilities

• Provide accurate product descriptions, weights, grades, and imagery.
• Maintain quality and freshness standards appropriate to the listed category.
• Fulfill confirmed orders promptly and pack goods appropriately for transit.
• Hold any required permits, licences, and food-safety certifications for the goods sold.
• Comply with all applicable Nigerian laws, tax obligations, and consumer-protection rules.
• Respond to buyer messages and order inquiries within a reasonable timeframe.

7. Listings & Product Standards

Sellers are solely responsible for the accuracy of their listings. FoodOne may review, moderate, or remove listings that are inaccurate, misleading, illegal, expired, or that breach our marketplace rules. We reserve the right to suspend listings that receive repeated quality or dispute complaints.

8. Orders, Pricing & Availability

Prices are set by sellers and are shown in Nigerian Naira (₦) unless otherwise stated. An order is confirmed only when accepted by the seller. We do not guarantee the availability of any product; where an item is unavailable after ordering, the seller or FoodOne will arrange a replacement or refund in line with our returns policy.

9. Payments & Fees

Payments for goods are handled directly between buyers and sellers (for example, on delivery or via bank transfer), Jiji-style. A licensed payment gateway (Paystack) is used only for platform subscription plans purchased by sellers. Sellers on paid plans may be subject to transaction or subscription fees as described in their selected plan. All fees are exclusive of applicable taxes unless stated.

10. Delivery & Logistics

Delivery is coordinated through the Platform and our logistics partners. Delivery fees start at ₦1,500 and are waived for eligible orders above ₦25,000. Delivery times are estimates and may vary due to distance, weather, or other factors beyond our control. Risk in the goods passes to the buyer upon successful delivery and acknowledgement.

11. Returns, Refunds & Cancellations

Returns are accepted for damaged, spoiled, or incorrect items. Buyers should notify the seller or open a dispute within 48 hours of delivery and provide clear photographic evidence where possible. Refunds are processed to the original payment method or as platform credit, depending on the payment method used. Cancellations are subject to the seller's fulfilment status at the time of the request.

12. Dispute Resolution

FoodOne provides a structured dispute resolution process for conflicts between buyers and sellers. Our support team mediates in good faith to reach a fair outcome. Where a dispute cannot be resolved informally, it may be escalated in line with our Dispute Resolution procedure. Nothing in these Terms limits your rights under applicable consumer-protection law.

13. Reviews & Communications

Reviews must reflect genuine experiences and comply with our content guidelines. We may remove reviews that are abusive, fraudulent, or off-topic. Communications through the Platform must not be used for harassment, spam, or solicitation outside the Platform.

14. Prohibited Conduct

You agree not to: list or sell illegal, counterfeit, or unsafe goods; circumvent fees or security; scrape or overload the Platform; infringe intellectual property; engage in fraud or money laundering; or use the Platform for any unlawful purpose. Violations may result in suspension or termination and referral to relevant authorities.

15. Intellectual Property

The FoodOne name, logo, designs, and all Platform content are owned by FoodOne NG or its licensors and are protected by law. You may not reproduce, republish, or exploit any content without prior written permission. User-generated content you submit remains yours, but you grant FoodOne a non-exclusive licence to display it on the Platform.

16. Privacy & Data

We process personal data in accordance with our Privacy Policy and applicable Nigerian data-protection law (including the Nigeria Data Protection Act, 2023). By using the Platform you consent to such processing.

17. Disclaimers of Warranty

The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, to the maximum extent permitted by law. We do not warrant that the Platform will be uninterrupted, error-free, or secure, or that listings will meet any specific quality or quantity expectations.

18. Limitation of Liability

To the fullest extent permitted by law, FoodOne shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising from your use of or inability to use the Platform. Our aggregate liability for any claim shall not exceed the amount you paid (if any) for the relevant transaction.

19. Indemnification

You agree to indemnify and hold harmless FoodOne, its officers, employees, and agents from any claims, losses, liabilities, and expenses (including legal fees) arising out of your use of the Platform, your breach of these Terms, or your violation of any law or third-party right.

20. Suspension & Termination

We may suspend or terminate your account, with or without notice, if you breach these Terms, engage in fraudulent or harmful activity, or where required by law. Upon termination, your right to use the Platform ceases, but provisions relating to liability, intellectual property, and data survive.

21. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via email or an in-Platform notice, and the "Last updated" date will be revised. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

22. Governing Law & Contact

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be subject to the exclusive jurisdiction of the courts of Lagos State. For questions about these Terms, please contact our legal team at legal@foodone.ng or hello@foodone.ng.