Privacy

At EasyMed, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to all users of our website, mobile application, and related services (the "Platform").

1. Information We Collect

We collect only the information necessary to provide our services:

• Account information: your name, email address, phone number, and password (stored securely as a hash).
• Profile information: details such as date of birth, gender, address, city, state, and health-related information you choose to share (e.g. allergies, medical conditions, emergency contacts).
• Provider information: for pharmacies, doctors, and pharmacists, license numbers, credentials, and verification documents required to confirm professional status.
• Transaction information: orders, prescriptions, consultations, deliveries, and payments.
• Technical information: device, browser, IP address, and usage data collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

• Create and manage your account and authenticate your identity.
• Process orders, deliver medicines, and fulfil consultations and prescriptions.
• Verify the credentials of healthcare providers and the authenticity of products.
• Send service-related notifications, such as order updates and appointment reminders.
• Improve, secure, and personalise the Platform; and comply with legal obligations.

3. Sharing Your Information

We never sell your personal information. We share data only when necessary:

• With the licensed pharmacy fulfilling your order or the doctor/pharmacist providing your care, strictly to the extent required to serve you.
• With delivery and payment partners solely to complete your transaction.
• With regulators, law enforcement, or others where required by applicable law or to protect the safety and rights of our users.

We never share your personal health information with third parties for marketing purposes without your explicit consent.

4. Data Security

We use industry-standard encryption and security measures to protect your data in transit and at rest. While no system is completely secure, we work continuously to safeguard your information and monitor for unauthorised activity.

5. Your Rights & Choices

• You can review and update your account and profile information at any time from your dashboard.
• You can request access to, correction of, or deletion of your personal data by contacting us.
• You can opt out of non-essential communications through your account settings.
• You can manage cookies through your browser settings (see our Cookie Policy).

6. Data Retention

We retain your information for as long as your account is active and as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.

7. Children's Privacy

The Platform is intended for users aged 18 and above, or those with parental or guardian consent. We do not knowingly collect personal data from children without appropriate consent.

8. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be reflected on this page with an updated date, and we encourage you to review it regularly.

9. Contact

If you have any questions or requests regarding your privacy, please visit our Contact page.